Company Details
Białowieża Wildlife Services – Tomasz Diserens
Teremiski 52, 17-230 Teremiski, Poland
Tour Operator Licence (Podlaskie Province): 40234
VAT UE: PL 6030082804
REGON: 526430437
In these Booking Conditions, ‘you’ or ‘customer’ refers to all persons named on the booking. ‘We’, ‘us’, ‘our’, or ‘Company’ refers to Białowieża Wildlife Services – Tomasz Diserens.
1. Payment and Booking Conditions
- Bookings require a deposit of 25% of the tour price.
- The deposit may be paid via the checkout function on this website or bank transfer.
- You will receive email confirmation within 3 days of payment.
- A payment link for the remaining balance will be sent 30 days before the trip.
- The full balance must be paid at least 21 days before the trip.
- A booking is confirmed and binding only when we send a booking confirmation email. This contract is governed by Polish law.
2. Cancellation Costs
If you wish to cancel, the following charges apply, calculated from the date we receive written or verbal notice:
- More than 30 days before the trip: 25% of the total price
- 21–7 days before the trip: 50% of the total price
- Within 7 days of the trip: 70% of the total price
You may transfer your booking to another person. Once the transferee pays the deposit or balance, we will refund your payment in full (minus any bank fees).
3. Cancellation by the Company
If we cancel the tour for any reason, you will receive a full refund of the amount paid.
4. Changes to Tour Dates
We may accommodate changes to tour dates if availability allows. Cancellation charges still apply based on the originally booked dates.
5. Health Requirements
Customers must ensure they are in suitable physical condition to participate in tours and activities. Certain tours may involve walking over uneven terrain, exposure to weather, or other physical demands. It is the responsibility of the customer to consult with a medical professional if they have any concerns about participating.
6. Travel Insurance
All participants must have adequate personal travel insurance covering accidents, illness, and personal liability for the duration of the tour. The Company is not responsible for any costs arising from medical treatment, repatriation, or personal loss.
7. Photography and Media
The Company may take photographs or video during the tour for promotional or educational purposes. By participating, you consent to your image being used. If you do not wish to appear in photos, please inform the tour leader.
8. Force Majeure / Unforeseen Circumstances
The Company is not liable for delays, cancellations, or changes caused by circumstances beyond its control, including extreme weather, wildlife behavior, natural disasters, strikes, or public health emergencies. Reasonable efforts will be made to provide alternatives or refunds where appropriate.
9. Environmental and Wildlife Protection
Customers must respect local wildlife, habitats, and protected areas. Feeding, disturbing, or approaching animals is prohibited. The Company reserves the right to remove any participant whose actions threaten the safety or well-being of wildlife or other participants.
10. Liability and Customer Obligations
- The Company accepts no liability for personal injury, illness, or loss of personal belongings unless caused by proven negligence. Participation is at your own risk.
- Customers must comply with all safety instructions from the tour leader.
- Customers must respect local laws, culture, and property, arrive on time for activities, and report any problems promptly.
11. Dispute Resolution and Governing Law
These Booking Conditions are governed by Polish law. If a dispute cannot be resolved directly with us, you may:
- Refer it to arbitration under an alternative dispute resolution (ADR) mechanism, in accordance with Directive 2013/11/EU.
- Use the European Commission Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr/
12. Tour Protection
All tours are protected by:
- Podlaskie Province (Urząd Marszałkowski Województwa Podlaskiego, Departament of Education, Sport and Tourism, kancelaria@podlaskie.eu, +48 85 66 54 172, ul. M. Curie-Skłodowskiej 14, 15-097 Białystok)
- Tour operator insurance (Signal Iduna Polska TU S.A., ul. Siedmiogrodzka 9, 01-204 Warszawa, Poland)
In the unlikely event of our insolvency, the Province will arrange to refund any money paid for your booking.